Daniel Freedman OpEd: The Best Airport Experience in the World

December 6, 2011

Forbes
By: Daniel Freedman

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Singapore – The rooftop hot tub, movie theater, and tropical butterfly garden, inspired the Wall Street Journal to recently proclaim Singapore’s Changi International Airport possibly the “world’s best airport.” They’re right that those features are great, but the Journal missed the airport’s best feature (compared to U.S. and most other Western airports): security, customs, and immigration.

Even before I had a chance to enjoy the amusement park slide, the wide variety of stores, or the soothing ambient music (a nice change from the endless stream of headache-educing announcements in most other airports), it was my experience at passport control that gave me my “Toto, I’ve a feeling we’re not in Kansas any more” moment.

The gentleman – and yes, his behavior merited that term – took my passport, smiled, and offered me some candy from the counter, while completing his passport check. Security was a similar novel experience: The official politely asked me to take off my jacket, apologized for the inconvenience, and delicately placed it into the tray, to avoid…

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To read the full article please click on the link below:
http://www.forbes.com/sites/danielfreedman/2011/12/06/the-best-airport-experience-in-the-world/

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